RansNet Terms & Conditions
General Service Terms
This agreement exists between You (person or entity) and RansNet Singapore Pte Ltd regarding mbox or mfusion products.
1. Service
1.1. RansNet will attempt to provide the Services to You in accordance with the agreement terms.
1.2. You are responsible for arranging and installing equipment needed to access the Services.
1.3. RansNet reserves the right to mention customer names using the Services unless otherwise specified.
2. Charge and Payment
2.1. You must pay RansNet charges at rates indicated in the Agreement or as prescribed by RansNet.
2.2. You are liable for all charges on demand. If you dispute a charge, you may withhold payment pending resolution.
2.3. You must inform RansNet by written notice at least 14 days before the payment due date, stating reasons for the dispute and the disputed amount.
2.4. RansNet will investigate within 30 days and provide a written response. You must pay the withheld amount within 5 days of receiving RansNet’s response.
2.5. RansNet charges 2% monthly interest on outstanding amounts, accruing daily from the payment date until full payment, continuing after termination.
3. Maintenance
3.1. RansNet may suspend or disconnect Services with reasonable notice and without compensation if necessary.
3.2. Suspension applies for planned maintenance, repair, or upgrade of any Service part.
3.3. Suspension applies for unplanned maintenance, repair, or upgrading of equipment or facilities.
3.4. You remain liable for all accrued charges before suspension. RansNet may reconnect the Service as soon as practicable.
4. Suspension of Service
4.1. RansNet may suspend access if complying with applicable law, regulatory requirements, or law enforcement, including for illegal activity by You.
4.2. Upon suspension under clause 4.1, You are liable for all charges and fees through the suspension date.
5. Term and Termination
5.1. The minimum commitment period is the Minimum Period of Subscription unless otherwise agreed.
5.2. Upon expiry, the agreement automatically renews for 12 months unless either party gives one month’s prior written notice. RansNet may accept shorter notice in its sole discretion.
5.3. RansNet may terminate immediately if:
5.4. You have not paid a charge or part thereof for more than 30 days after the payment date.
5.4.1. RansNet or a regulatory authority believes continuing service is not in the public interest.
5.4.2. You (as a corporation) enter into creditor arrangements, appoint a receiver, face winding-up proceedings, become insolvent, or cease business operations.
5.4.3. RansNet is complying with applicable law or regulatory/law enforcement requirements, including for illegal activity by You.
6. Liabilities of Customer Upon Termination
6.1. Upon termination under clause 5, You must pay all charges through the expiry of the Minimum Period of Subscription or termination date (whichever is later) within 7 days.
7. Governing Law and Jurisdiction
7.1. This agreement is governed by Singapore law. Both parties submit to non-exclusive Singapore court jurisdiction.
8. RansNet Warranty and Return Merchandise Authorization (RMA) Policy
8.1. Warranty Policy
8.1.1. Standard Warranty: RansNet products carry a 1-year warranty from shipment date. This excludes normal wear and damage from negligent use, misuse, or acts of God (fire, flood, hurricane, earthquakes, tornadoes).
8.1.2. Extended Warranty: Standard warranty extends up to five years total.
8.1.3. Security Support: Products automatically receive security updates within the valid warranty period.
8.2. Limits on RansNet’s Liability
8.2.1. RansNet is not liable for incidental or consequential damages from warranty breach or contract violations. RansNet disclaims all other warranties, conditions, or representations (expressed, implied, statutory, or otherwise).
8.3. Warranty Exclusions
8.3.1. Exclusions include: (a) defects from accident, misuse, abnormal use/conditions, improper storage; (b) cosmetic damage; (c) altered serial numbers; (d) defects from non-RansNet peripheral equipment; (e) defects from improper testing, operation, maintenance, installation, or service; (f) unprotected or improperly packed products; (g) defects from external causes (collision, fire, flooding, weather, theft, electrical issues, software problems); (h) products used beyond specifications, unauthorized testing, or unsuitable environments.
8.4. RMA Policy
8.4.1. Defective products are returned at customer expense. With one-year carry-in warranty, customers collect replacements from RansNet. Average turnaround is 4 weeks excluding shipping. For Dead On Arrival products, customers must contact RansNet within 7 days of shipment.
8.5. Disclaimer
8.5.1. RansNet determines all terms, limitations, and definitions at its sole discretion. This document is subject to change without notice.
End User License Agreement (“EULA”)
This EULA is a legal agreement between You and RansNet Singapore Pte Ltd regarding mbox or mfusion products. Software means object code versions of these products plus updates and modifications owned by RansNet. Computer means single hardware systems (physical or virtual) or the system with which hardware operates.
By accessing, installing, copying, or using mbox or mfusion products, You agree to this EULA. If You disagree, You cannot use the Software. Written assent is not required for validity.
General Use
1.1. Third-party software may include GNU General Public License (GPL) or Lesser GNU General Public License (Open Source Programs). Nothing limits your rights under applicable open source license agreements.
2. Grant of License
Upon fee payment, RansNet grants You a non-exclusive, nontransferable license to use the Software and Documentation, subject to these terms:
1.2.1. mfusion Software is “in use” when UserID and password are issued. mbox Software is “in use” 30 days after warehouse shipment or license issuance. You must prevent unauthorized use or disclosure and register the Software only with RansNet using licenses directly obtained from RansNet.
2. License Restrictions
2.1. You cannot: (i) permit others to use the Software except as specified; (ii) modify, reverse engineer, decompile, or create derivative works; (iii) copy the Software; (iv) rent, lease, transfer, or transfer rights; (v) remove proprietary notices or labels. Such use immediately terminates your license.
2.2. You cannot delete, hide, move, or alter any RansNet company name representation or derivations. All “RansNet” representations must remain as originally distributed.
3. Rights, Title, and Interest to Intellectual Property
All Software, Documentation, and related intellectual property remain with RansNet, its suppliers, or are publicly available. This agreement grants no rights to RansNet trademarks, service marks, or trade secrets. Software is protected by Singapore and international copyright laws. All Content accessed through Software is owned by respective owners. All unexpressed rights are reserved by RansNet, suppliers, or third parties.
4. Data Rights
RansNet agrees that data and information generated by Software from Your proprietary data remains Your sole property. RansNet may collect non-personally identifiable information (IP address, hardware type, browser type) for Software operation. RansNet reserves the right to compile, save, and analyze Your registration data and use history for internal purposes including support. Such use is treated as confidential. RansNet may provide aggregated usage statistics to third parties without identifying individuals or companies.
5. Limited Warranty
RansNet warrants that Software performs substantially in conformance with published Documentation for 30 days following delivery. RansNet does not warrant the Software meets all requirements or operates without interruption or errors. This warranty applies only to reproducible standalone failures and excludes: (i) Software modified by You or unauthorized third parties; (ii) Software operated contrary to this agreement; (iii) failures caused by other products. RansNet’s sole liability and Your exclusive remedy for warranty breach is prompt repair, replacement, or refund of applicable license fees upon return of nonconforming items. The warranty is void if failure results from accident, abuse, or misapplication. Replacement Software carries 30-day warranty.
6. Indemnification
You agree to defend, indemnify, and hold RansNet, its directors, officers, employees, affiliates, sublicensees, and agents harmless from claims arising from alleged infringement of patents, trademarks, copyrights, trade secrets, or other proprietary rights from Your modifications and customizations.
7. Limitation of Liability
RansNet’s maximum liability is limited to license fees paid in the preceding 12 months. RansNet is not liable for incidental or consequential damages (lost profits, lost savings), even if RansNet was advised of such possibility.
8. Authorized RansNet Solution Providers and Certified Consultants
Authorized providers, consultants, resellers, and distributors are not RansNet affiliates except as resellers or consultants. They have no authority to bind RansNet or modify licenses or warranties. RansNet makes no representations about provider qualifications. You are encouraged to independently investigate their skills and qualifications.
9. Supersession
This EULA supersedes all prior agreements. RansNet is not bound by pre-existing or contemporaneous representations or warranties from any provider, distributor, or reseller, and You are not a third-party beneficiary of RansNet’s obligations to such parties.
10. Miscellaneous
This EULA is governed by Singapore law without conflict of law reference. Parties waive personal jurisdiction objections and agree to exclusive Singapore court venue. The UN Convention on Contracts for International Sale of Goods is excluded. This sets forth all Your rights and the entire agreement. It supersedes other Software communications and may only be modified by written RansNet addendum. No waiver applies unless written and signed by RansNet’s authorized representative. You acknowledge that EULA breach causes irreparable harm and that RansNet may seek injunctive relief. If any provision is invalid, the remainder continues in full force. English is the controlling language.
RansNet Singapore Pte Ltd — AZ Building, 140 Paya Lebar Road #06-18, Singapore 409015