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Data Protection Policy

RansNet Singapore Pte Ltd

This Data Protection Notice establishes how RansNet Singapore Pte Ltd collects, uses, discloses, or processes personal data in accordance with the Personal Data Protection Act (PDPA). It covers personal data in the company’s possession or under its control.

Personal Data

  1. Definitions:

    • “Customer” means an individual who has contacted the company about goods/services or entered into a contract for supply.
    • “Personal data” means data about an identifiable customer.

  2. Examples of collected data include: name, business email, telephone number, company, country, and business nature.

  3. Terms used follow PDPA definitions where applicable.

Collection, Use, and Disclosure of Personal Data

  1. Personal data collection occurs when it is provided to us voluntarily by you directly or via a third party (after notification and written consent), or when permitted by law.

  2. Data is collected for: responding to queries and managing customer relationships.

  3. Data may be disclosed for performing contractual obligations or to third-party service providers engaged for these purposes.

  1. The company may collect or use personal data for secondary purposes through notification, allowing customers a reasonable opt-out period.

  2. Specific example — Captive Portal Wi-Fi Login: We only collect a user’s public information on Facebook as an identity verification process.

  1. Customers may withdraw consent by written request to the Data Protection Officer. Processing typically takes ten business days. Withdrawal doesn’t affect legally-permitted data collection.

Access to and Correction of Personal Data

  1. Customers may request access to or correction of their personal data. Responses occur within thirty business days, with possible reasonable fees disclosed beforehand.

Protection of Personal Data

  1. Security measures include: minimized collection of personal data, authentication and access controls, encryption, anonymization, regular patching, secure media disposal, and multi-factor authentication.

  2. No transmission method is completely secure, though security is continuously reviewed.

Accuracy of Personal Data

  1. Customers should update personal information changes with the Data Protection Officer.

Retention of Personal Data

  1. Personal data is retained as long as necessary for its original purpose or as required by law, then removed when no longer needed.

Transfers of Personal Data Outside of Singapore

  1. The company generally retains data in Singapore. International transfers require consent and comparable protection standards.

Data Protection Officer

  • Phone: +65 6926 9758
  • Email: support@ransnet.com
  • Address: AZ Building, 140 Paya Lebar Road #06-18, Singapore 409015

Effect of Notice and Changes to Notice

This notice applies alongside other contractual clauses. The company may revise it at any time, with continued service use indicating acceptance of changes.